Mike Camp Head of Customer, DeepL

Company

DeepL is a language technology company that specialises in artificial intelligence and natural language processing, having been launched as a commercial entity in 2017. DeepL is known for its advanced machine translation service, DeepL translator, which employs neural network technology to provide highly accurate and fluent translations between multiple languages and provides services to both businesses and individuals.

Since 2017, DeepL has gone through a significant scaling journey and is now one of the 100 most visited websites in the world, with hundreds of millions of consumer users and over 1 million professionals on the paid platform.

In January 2023, DeepL raised c.$100m in funding from investors including IVP, Bessemer Venture Partners, Atomico and WiL, with continued involvement from Benchmark and B2V, who were involved in their previous round. At last fundraise, the business was valued at over $1bn.

Search Background

Following their recent fundraise, and the hire of David Parry-Jones as Chief Revenue Officer, DeepL was seeking to hire a Head of Customer. The focus for this individual would be on implementing a customer-centric culture across DeepL, delivering exceptional levels of service and ensuring customers maximise the value of DeepL’s solution. The Head of Customer would be responsible for a 100+ person team and tasked with a continued expansion of the customer experience, customer success, customer support and professional services teams on a global level.

Requirements

DeepL was seeking an experienced customer leader to join the commercial leadership team. The candidate would have a strong track record of building and leading customer functions in high-growth SaaS companies. Ideally, the candidate’s experience would span customer experience, customer success, customer support and professional services, preferably with a bias towards support. The candidate would be familiar with DeepL’s scale and building a global team, and would be comfortable operating at both a strategic leadership level as well as remaining close to the customer with a view to building and ensuring high quality customer journeys.

Result

After a successful search, DeepL hired Mike Camp as Head of Customer. Mike brings over 25 years of experience leading customer and operations functions across publicly-listed and pre-IPO software companies, spanning EMEA, APAC and the US. Most recently, in his role as SVP – Customer Success Group, Mike led a 24/7, 365 day a year function, consisting of 250 people spread globally. He had spent a total of 7 years at Sitecore, having initially joined to build out the full customer success function.